Effective Benefit Plan Communication How employers communicate benefits information to employees has a tremendous impact on how well employees understand, utilize and perceive the programs. Managers and supervisors are usually in the best position to share important benefits information with employees. As an employee’s primary point of contact, managers and supervisors also tend to be more approachable with questions. Opportunities to ask questions, express dissatisfaction and discuss problems regarding benefits information with supervisors and managers should be encouraged. However, communicating inaccurate information to employees is always a major concern when using managers and supervisors to relay benefits information. Keep in mind that misinformation causes an employee relations problem and has the possibility of leading to litigation as well. Consider these tips to avoid miscommunication: Provide managers and supervisors with specialized training to discuss benefits inf